frequently asked questions
What is your booking fee?
A non-refundable deposit of 20% is required to secure your project with us.
How can I pay for my system setup?
At Hello Systems, we believe in making your dream project a reality with our flexible payment options that keep things easy and enjoyable for you. Our standard plan includes a 20% booking fee, followed by 50% before we kick off your build, and the final 30% due once everything is completed and ready for handover.
But if you’re bursting with excitement and need a bit of wiggle room, we’ve got you covered with fantastic 4, 5 or 6 month payment plans—just reach out and we can set that up for you! Please note that these payment plans will have a small 10% surcharge. Either way, we’re here to support you every step of the way.
Do I need a website to use this system?
A website can significantly boost your business revenue, but it is not a prerequisite for utilizing these systems. Pending your chosen Dubsado plan; you can either send your proposal through your CRM or you can publicly link to your lead form. Both help in making things easier for your clients to embark on their booking journey.
What is your onboarding process?
You will receive your comprehensive questionnaires immediately after you complete your booking fee payment, empowering you to provide all the vital details we need to design a project that perfectly aligns with your unique business aspirations.
The client Is required to provide the required information within 4 weeks from the time the questionnaire is sent out. We understand life can get busy, but please be mindful that if the questionnaire isn’t completed in this timeframe, a $200 fee will be applied to the project to help cover administrative delays and rescheduling.
If more than 6 weeks pass without completion, the client may be charged based on the current pricing at the time the questionnaire is completed, and we want to keep you in the loop! This means that if our prices have increased during the delay after 6 weeks, the client will be required to pay the updated pricing, so let’s work together to stay on track and ensure you get the best value!
When can I start?
We’re excited to get you started, but please remember that your start dates will be assigned and confirmed once you’ve fully completed your onboarding questionnaire.
Will this save me time on admin?
The Basic SYS package is an exciting launchpad for elevating your professional setup, and while it’s not focused on major time savings, it certainly offers a helpful hand with essential tasks like preparing invoices and updating payment details. Plus, you’ll love the convenience of crafting and saving your very own email templates right in the system, making your workflow smoother and more efficient.
This package is a solid starting point but without the incredible automated workflows that truly save you time, it won’t unlock the amazing 10 plus hours of freedom that our Mum-Preneur and Go Getter packages can offer you.
Is there anything you recommend having before I start?
To ensure a smooth and successful Dubsado build, we’re excited to share some key requirements that you can easily fulfill to get things rolling!
To make the most of Dubsado’s incredible built-in scheduler, you’ll need to have Google, Microsoft or Apple Calendars on hand for effortless client management, scheduling, coordination, and communication that will keep everything running smoothly and efficiently.
The Dubsado scheduler is a fantastic tool, but it integrates with just one calendar, which means it may not be the best fit for teams with multiple members booking appointments on their own calendars. If your team is using their own calendars, we suggest exploring other options instead of Dubsado’s scheduler. However, don’t worry—we can seamlessly integrate a third-party scheduling solution if you need one!
Having an active account with either Square or Stripe, helps as the designated payment processor for all project-related transactions, ensuring a smooth and efficient experience for everyone involved.
Effective communication is absolutely essential for our success together. Let’s embrace the power of Telegram a fantastic messaging app (similar to WhatsApp) for all our project-related chats. We believe that staying connected and engaged on Telegram will help keep the momentum going and make our collaboration even more enjoyable. So stay on top of your messages and let’s create something amazing together!
Do you offer post project support?
We are excited to provide you with support during the post-project phase and our dedicated team is here for you with brief assistance every weekday from Monday to Friday. While we don’t have full-time support hours, we’re committed to ensuring you receive a response within 24 hours on these weekdays, so you can continue to move forward with confidence.
We are excited to assist you on your journey, so please ensure that your support enquiries are focused on the build process as you embark on this adventure with Hello Systems. We highly recommend diving into the tutorials we provided after project completion, as they are packed with valuable insights to tackle commonly asked questions about sending proposals and effectively operating the system. This also includes Dubsados Invaluable tutorials and resources online – you can find them here: https://help.dubsado.com/en/
What is the Dubsado subscription cost?
The great news is for our Basic SYS setup, you’ll only need the Dubsado Starter Subscription.
Monthly $20 (roughly $32.00 AUD).
With our discount, you will receive 20% off the first month – $16 (roughly $26.00 AUD) for first month, $20 after that.
Annually $200 (roughly $322.00 AUD) 2 months free with their annual plan.
With our discount, you will receive 20% off for you entire first year – $160 (roughly $260.00 AUD).
Our Mum-preneur and Go Getter Packages need the full backing of Dubsado’s Premier Subscription
Monthly $40 (roughly $64 AUD).
With our discount, you will receive 20% off the first month – $32 (roughly $51 AUD) for first month, $40 after that.
Annually $400 (roughly $644 AUD) 2 months free with annual plan.
With our discount, you will receive 20% off for your entire first year – $320 (roughly $515 AUD).